Muqthar, The Champion of ERPNext & Life

Muqhtar, a differently-abled ERPNext champion who implemented ERPNext for a group of companies.

May 21, 2018

When you picture a typical ERP user, you imagine someone who is in his or her twenties or thirties, energetic and skilled. Or at least that is what I thought until I was introduced to Muqthar Ahammed. When Muqthar called the first time, it was not a happy call. He was angry with the user experience with a data import and I felt irritated. Then he told me something that shook me up.

He told me that he was paralyzed.

Muqthar is a victim of ALS/MND (motor neuron disease), a disease that was paralyzing his body one organ at a time. It is the same disease that Dr. Stephen Hawkins, the renowned physicist suffered from. The only parts of his body that were working was his wrist and palm.

In spite of his condition, Muqhtar was working in Raissyon group of companies based in Riyadh, Saudi Arabia. He was working as business development manager for Raissyon Co. & Assistant General Manager for the group for past eight years.

When he was diagnosed with this disease, he moved back to his home in Kerala, India, where he could be under the care of his family. During the same time, Raissyon had started looking for a good ERP solution. They were using only a CRM until then, but it was very important to have complete ERP system, so that he could login remotely and manage the company. In Muqthar's words,

"I had the mental strength to manage but needed the right tool too."

They started exploring for alternative and took trials of around twenty-five different ERP systems including ERPNext. After careful analysis and SWOT study, they boiled-down to ERPNext based on the ease of use, layout and multi-company format.

By the time Raissyon Group of Companies opted for ERPNext, Muqhtar had become completely immobile with only his wrist and palm functioning. A panic situation where Mukhtar didn't hassle. Something you can only do with the mental strength and willpower. And seems like Mukhtar got it in abundance.

"I was able to engineer complete system and transfer all database of all the companies working alone and in total forty-five days."

Just like any other business application, Muqhtar had a learning curve of ERPNext as well. He self-educated himself on validating transactions inline with the business requirement, updating opening balances and importing master data. It's a process which is generally lead by Software Analyst and project champions. Here, this role was played successfully by Mukhtar, with embracing all the challenges life posed in front of him. In this learning process, he had Frappe support team along to ensure the successful roll-out of ERPNext at Raissyon Group of Companies.

"But during all these troubles was guided by the excellent support staff of ERPNext by email and video chat with the typical response time of fewer than twenty-four hours."

Since that time by end of 2016 until now, Mukhtar has gone through many changes in his body including breathing and speaking, but at the same time, he also appreciates having seen many great improvements and upgrades in the system which lets him still continue working in spite of all difficulties. Also, he applauded for the many features which he had requested has been included in the core ERPNext application.

His story inspired me to ask, what makes ERPNext usable for a differently-abled, to which he replied with the following points.

Currently, I am managing sales, purchase, projects, and HR remotely for the entire group without any major or real issues. Following are some of the features of ERPNext I like the most.

- The entire group of companies is in the palm of my hands. Literally!
- Easy to use. Simple and elegant layout
- All in one solution especially considering different types of companies being managed
- Excellent customer support

I Highly recommended for trading and contracting business, services business, real estate from my experience of working in the system.

The story of ERPNext Muqthar also had the lasting impact on me. Now I don't make presumptions about the user on the receipt of support queries. What I see as an obvious resolve to a problem is not so convenient for the person on the other end. You always have to be emphatic and open for the scope for improvement coming from the end users.

Dear Muqthar,

It's our privilege to have you as an ERPNext user. Your journey of embracing the life challenges with open arms and moving forward is nothing less than magic. You are an inspiration for thousands who are able to do a lot more, but just differently. Kudos!!

Umair Sayed
Umair Sayed
"Umair is the Chief Customer Officer at ERPNext. He has done more than 50 ERP implementations remotely and replies to most incoming inquiries."
Varun May 21, 2019

Amazing Muqthar, truly an inspiration!

Muqthar Ahammed July 2, 2018

Thanks a lot Umair for taking time to cover my story. Thanks Al for your messages

shameer May 27, 2018

Proud of you my friend. Allah bless you

Thanveer May 25, 2018

We just await to watch Mr. Muqthar walk in to elevate the company and thousands of people around the world by his skill and will power by the help of God. In sha Allah. We know you will make it happen.

Mohamed Ashraf May 25, 2018

Maashah Allah. Be Happy. Never Ever Give up. We always Pray for your recovery and goodwill.

Nayeem uzzama May 25, 2018

He is one of my best friend... I always salute to his will power and mental strength. Inshallah he will totally recover soon... our prayers always be with him...

ARAFATH S N May 25, 2018


Nazeer Aval May 25, 2018

Overcoming life’s challenges with sheer determination and making all of us proud demonstrates that you are a fighter. Keep going and may Almighty give you and your family the strength to reach greater heights. Your proud neighbor.

Khaiz May 25, 2018

I have known Muqthar for very long time now. Mashaallah.. I Truly admire him for his mental strength, will power and never give up attitude.. At the moment he is going through a lot.. inshaallah.. he will get through this phase and will make it back on his feet and accomplish more such milestones.

Hashim bappan May 24, 2018

Masha Allah.. My neighbour and a man of complete will power. I hope,with the mercy of Allah he will overcome soon. Need prayers, only which can make wonders

Julian Robbins May 22, 2018

Thanks for the interesting post Umair, and I hope Muqthar is as well as he can be.

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