MahaOnline is a joint venture of Government of Maharashtra and India's leading IT services firm, Tata Consultancy Services (TCS).
Government Organizations are established mainly with the purpose of serving the citizens. MahaOnline caters to the needs of various departments of Maharashtra state and provides several e-Governance services to its citizens.
MahaOnline has its presence in almost every corner of Maharashtra by virtue of approximately 6000 customer service centers spread across every taluka of 35 districts.
Few things that always come to one's mind when thinking about government organizations
Sure enough, we were going to encounter all these things in an ERP implementation for the 250 plus employees at MahaOnline Ltd.
During the initial study, it was found that there were disparate homegrown applications for leave management, attendance, timesheets, and Tally was being used for Accounting.
Disparate applications meant high maintenance costs, no streamlined reporting and no central record for approvals taking place. The issue tracking for citizen services was mainly done via email leading to lack of transparent reporting of SLAs. Expense claims were mostly done on paper with receipts being mailed via the postal services to the central office.
Also, being a government-owned organization, tight budgets and higher accountability of money being spent on software licenses & redistribution made them think of moving towards an Open Source ERP solution.
Keeping open source in mind, ERPNext was selected as the Open Source ERP solution to implement the below process areas in Phase 1 of the implementation
After implementing out of the box ERPNext functionalities in the above areas, the following benefits were immediately realized
With the above process areas firmly in place within ERPNext in a short span of 4 weeks, all reporting is now centralized to a single database.
In conclusion, it can be seen with the above case study that government organizations can greatly benefit from the implementation of Open Source ERPNext both in terms of gaining operational efficiencies with vanilla ERPNext implementation & license cost freedom offered by Open Source technologies.
Go to MahaOnline.gov.in
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